Scope of business
This site is supplied by Global Print Strategies Ltd (GPS Ltd) to Action for Children for the provision of transacting and facilitating orders through a dedicated Website. The following terms and conditions have been outlined to protect both the interests of you the customer and that of GPS Ltd in the use of this site.
Terms of use
By accessing this Website and/or placing an order, you do hereby agree to be held and bound by the terms and conditions within this document.
The terms and conditions apply to the use of the Website at www.actionforchildren/gifts (the 'Website').
By interacting and using this Website indicates that you accept these terms and conditions regardless of whether or not you choose to register with us or purchase products from us.
If you cannot accept the terms and condition as duly laid out within this document, then DO NOT use the Website.
The www.actionforchildren/gifts Website is owned and operated by Global Print Strategies Ltd a company registered in England and Wales.
• The registered office is 147a High Street, Waltham Cross, Hertfordshire EN8 7AP
• Our VAT registration number is 673296113
• Our company registration number is 3154277
Any reference in these terms and conditions to 'Us' or 'We' refers to Global Print Strategies Ltd
Contact details are as follows Head office and Trading Address
Global Print Strategies Ltd
3 Saxon House
Upminster Trading Park
Warley Street
Upminster
Essex
RM14 3PJ
United Kingdom
General email: enquiries@globalprintstrategies.com
Telephone number: 01708 228822
Fax number: 01708 228833
Overview
We have the right at any time to change or revise the terms and conditions by uploading a new document to our Website. It is your responsibility or that of any third party to review this Website when ever placing an order as they are binding on you as the customer at the time of order.
If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
Ordering from the Website
You are contractually deemed to have placed an order once you have executed your order and progressed through to the payment section of the Website.
You are deemed to have placed an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
Exceptions
GPS Ltd has the right to decline an order based upon the following criteria:
(a) Where goods are not available.
(b) Where we cannot obtain authorisation for your payment.
(c) If there has been a pricing or product description error.
(d) If you do not meet any eligibility criteria set out in our terms and conditions.
(e) If the order is to be delivered outside of the United Kingdom.
(f) If the order for personalised products contains unsuitable material that will call into disrepute the upstanding of Action for Children, its employees or contractors and that of any project or individual associated directly or indirectly with the organisation.
(g) If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
(h) If we believe your order is for commercial or other non-domestic concerns
(i) If you supply invalid detail for the delivery of any item.
Pricing
All prices exclude VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price within the confirmation of the order.
All prices are inclusive of standard packaging, fit for purpose so that goods arrive in a suitable and usable condition.
Within the purchase price of each product at least a 10% contribution is made directly by GPS Ltd to Action for Children as a result of the order placed within an agreed period.
GPS has the right to change any price within the product selection. All prices stated within the order process shall be accepted as full and final for the purpose of ordering each product.
Delivery
Within the order process you are requested to advise us of the chosen delivery address. We will deliver the products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
An alternative delivery address can be given being different from that of the billing address. The same conditions apply if the information supplied is incorrect.
We do not deliver outside of the UK.
Delivery will be made usually within 7 days of receipt of your order. Our normal working hours are Monday to Friday 8.30am - 5.30pm. We only process and dispatch orders within these timescales. All delivery and dispatch timescales quoted on the Website do not include weekends.
We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
If you do not receive products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at enquiries@globalprintstrategies.com of the problem within 40 days of the date on which you ordered the products.
The majority of our products are despatched 1st Class Royal Mail. If you have not received your items, you must check with your local sorting office even if you have not received notification from your postman that they are holding items for you.
In the event that we reproduce an item for you and subsequently the original is returned as undelivered by our carrier, we reserve the right to charge an administrative fee up to the total value of the product and delivery of the sales price of the reproduced product.
We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item.
Next day delivery
Next day delivery is available Monday to Friday, except bank holidays.
(a) From Monday to Friday, orders must be placed by the specified cut off period to ensure delivery the next day.
(b) Orders placed on a Friday before the specified last order time will be delivered on the following Monday.
(c) Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
(d) Unfortunately we can not deliver on a bank holiday. In this instance please expect your delivery on the next working day.
(e) Our carrier will deliver your parcel between 9am and 5pm; unfortunately we cannot give you a more specific delivery time than this.
(f) A signature may be required on receipt.
(g) If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
(h) If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
Order cancellations
For most items, you have the legal right to cancel your order within seven working days of receiving the goods. However, this does not apply to product which we have produced as being personalised or customised specifically for you.
Order cancellations must be made in writing, quoting your order number, within seven working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order you can notify us by email to enquiries@globalprintstrategies.com or by telephone (01708 228862) before we have dispatched the goods to you or where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and exchange' section below.
Please note:
Due to the nature of our software some products are sent directly to a manufacturer upon the completion of your order. Within the order process you have the opportunity to check the content and spelling of your chosen product several times.
Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt or have the wrong images uploaded.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Returns and exchange
If you are not completely satisfied with the goods, simply return them to us at any time within 14 days of receipt. We will issue a full refund or exchange as soon as possible after you cancel your order. The costs of returning goods to us shall be borne by you.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back by using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the goods to us will not apply in the following circumstances:
- Any products that we have produced with personalised content, either images or text or customised specifically for you.
- Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
- If you have made a spelling mistake on your order and it has been sent for production.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us.
The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
Please note:
• You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.
• The parcel can take up to 7 working days to be returned to our warehouse, unless sent via 'special delivery'.
Discounts
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
The address to send your returned goods is:
GPS Ltd
3 Saxon House
Upminster Trading Park
Warley Street
Upminster
Essex
RM14 3PJ
Incorrect product received
If the product you received is not what you ordered, please contact our customer care team on 01708 228862, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Faulty product
If the product you received is faulty in any way, please contact our customer care team on 01708 228862 quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. Please ensure you return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.
Colour representation
The colour of the product you receive may not match the colour as displayed by our Website on your computer monitor. This is due to the various ways colour is represented through screens and then reproduced through direct imaging process. Please be aware that if colour is important to you, your order is placed at your own risk. For more information please contact our customer help desk on 01708 228862.
Clothing
When trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item should be returned with its original packaging.
Licence
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from GPS Ltd and that also of Action for Children.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or Action for Children. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission from GPS Ltd.
Any rights not expressly granted in these terms are reserved.
Service access
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Visitor conduct and content upload
Other than personally identifiable information, which is covered under the GPS Ltd privacy policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes relative to our business.
You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
(b) that contains unsuitable material that will call into disrepute the upstanding of Action for Children, its employees or contractors and that of any project or affiliated organisation or individuals associated directly or indirectly with the organisation.
(c) for which you have not obtained all necessary licences and/or approvals
(d) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world
or
(e) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses above.
Secure login and registration
To register with this Website, you must be over eighteen years of age.
Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
Disclaimer
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided 'as is' without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
Liability
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Governing law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.
Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.
7th edition published September 2009
